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Dog Daycare Requirements and Policies

Enrichment Daycare Reservations

Daycare for your pet may be scheduled online (Register Here or at the button below!) - Or by contacting us at (614) 423-7032. 

Cancellation Policy

We do understand that sometimes the best laid plans can change. If you need to cancel your reservation for an upcoming stay, please call us at (614) 423-7032

 

Although we strive to be as understanding as possible, normally daycare and grooming cancellations and no-shows the day of  your pet’s reservation are charged 100% of the cost of the scheduled stay.

Requirements and Vaccinations

  • All dogs must undergo a First Day Orientation (At half price!) for behavior assessment. This ensures that we make the best placement decisions for your pet during his / her stay!

  • Female dogs over 7 months old must be spayed

  • Male dogs over 7 months old must be neutered

  • Rabies – 1 or 3 year

  • DHPP (distemper, hepatitis, parvovirus, and parainfluenza)

  • Leptospirosis – administered yearly and bolstered if your dog is not current

  • Bordetella -annually and administered at least 10 days prior to check-in to ensure maximum efficiency and protection against kennel cough

  • Canine Influenza – recommended, but we will defer to your vet’s recommendation

  • Heartworm exam – required every 12 months

  • Flea and tick free

  • All dogs must be dropped off by 9am or a $10 late drop off fee will incur

  • Dogs dropped off before 7am will incur a $10 early drop off fee

  • All dogs must be picked up by 7pm or a $10 late pick-up fee will incur. After 7:30pm, daycare becomes an upgrade to a luxury suite

  • Reservation must be made by 6pm the day before, otherwise a $10 charge may incur.

Grooming Requirements and Policies

Grooming Reservations

An appointment can be scheduled by:

Cancellation Policy

  • We do understand that sometimes the best-laid plans can change. If you need to cancel your reservation for an upcoming stay or groom, please call us at (614) 423-7032 at least 24 hours before your groom.

  • Canceling without at least 24 hours notice will result in a charge of 50% of the value of the service on the first cancellation and a 100% charge of the service on the second cancellation. This is to ensure respect for our team's time and perfection.  (Please note, we do this for grooms in order to ensure our groomers maintain a liveable wage, as they are paid by commission & tips only.)
     

Grooming Resources

  • Parent Grooming Homework

  • Introductory to Grooming Time Line

  • Grooming Prices by Breed

Vaccination Requirements 

  • Rabies – 1 or 3 year

  • DHPP (distemper, hepatitis, parvovirus, and parainfluenza)

  • Leptospirosis – administered yearly and bolstered if your dog is not current

  • Bordetella -annually and administered at least 10 days prior to check

  • Heartworm exam – required every 12 months

  • Flea and tick free

Matting Charges

  • Matting is not only painful for the pup and creates a negative connection to getting groomed but is also emotionally taxing for the groomer. As with all other grooming facilities, we charge when we find matting. This additional charge is on the severity of the matting. We rate matting as follows:


Light            $25

Medium      $50
Heavy          $85
Severe        $110
 

  • For pups not properly socialized or wound up, we charge an additional $20 for the other groomer's time to help with your dog's groom. You always have the option to take daycare breaks if you choose the play-and-groom option. 

Appointment Length

Please give us 3-4 hours to groom your pet and call you for pick-up. If you need your pet in a shorter amount of time, please let us know at drop-off and we will try our best to accommodate you. When your pet it ready for pick-up, please come get them promptly.

 
We hadPlease park with in the lines.

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